rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction.
Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc.Īrranges for guest requests to be met prior to guest arrivals (i.e. Prepares for group check in and out and VIP arrivals becomes informed of events/ functions in the hotel during the shift. Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in.Ĭhecks guests out of the hotel processes customer payments according to established policies and procedures.Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
